"The soul does in fact do things, but there's no-one standing in judgment over your world deciding whether people go to hell or not. That is in fact the case on some worlds, but we - that is, F.I.X.F.I.C. - are trying to eradicate the practice because no-one deserves hell. Let me pull up the afterlife situation on file for your world..."
She taps away at her keyboard for a few seconds, and then turns her attention back to Andrea. "Your world is currently hooked up to a Class C reincarnation system. In other words, people who die there reincarnate on other worlds in a way determined by magical physics and not by any actual agency. The spectrum of worlds looks like... six nines percent chance of a side-grade, with about a one-in-a-million chance of better or worse, and memory is not preserved through the transfer except six-nines exceptional cases. Of all people in your world's history, estimations show that around one hundred seventeen thousand humans have ever retained their memory through reincarnation, and of those individuals..." She taps a few keys more. "Over three-quarters of them were recognized by multiversal agencies looking for agents, either good or bad, and the remainder were reincarnated more or less randomly due to fluctuations in the currents of multiverse space. There is approximately a one-in-ten chance that even a single individual might have been reincarnated with their present memories in a significantly worse universe; all others effectively stopped existing, having no memory of their past lives, were adopted as agents by deities or multiversal organizations, or reincarnated to worlds at least as good or better than their current one."
She folds her hands together on the desk. "It can be possible to recover parts of past lives in some cases, which this model does not account for, but generally this is not a full retrieval but instead a much hazier transfer which is significantly lossy. Does this suffice to answer your question?"